Customer Support
Welcome to Nuggety Support! We're here to help you with any questions or issues you might encounter while using our app.
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Frequently Asked Questions
How do I create an account?
Download the Nuggety app from the App Store or Google Play, open it, and tap "Sign Up." Follow the
prompts to create your account using your email address.
How do I add a new nugget to my collection?
Tap the "+" button on the main dashboard, then select "Add New Nugget." You can then take a photo or
select one from your library, add details about your nugget, and save it to your collection.
What subscription plans are available?
Nuggety offers three subscription tiers: Free, Standard ($1.99 AUD/month), and Premium ($3.99
AUD/month or $39.99 AUD/year). Each tier offers different features and limits. You can view all plan
details in the app's subscription screen.
How do I cancel my subscription?
Subscriptions are managed through your App Store or Google Play account. Go to your account
settings, find Nuggety in your subscriptions list, and select "Cancel Subscription." Your premium
features will remain active until the end of your current billing period.
How can I restore my purchases?
If you've reinstalled the app or switched devices, you can restore your purchases by going to the
subscription screen and tapping "Restore Purchases" at the bottom of the page.
Is my data secure?
Yes, we take data security seriously. All your information is encrypted in transit and at rest. For
more details, please refer to our Privacy Policy.
Troubleshooting Tips
If you're experiencing issues with the app, try these common fixes:
- Make sure your app is updated to the latest version
- Restart the app completely (close and reopen)
- Check your internet connection
- Restart your device
- If problems persist, please contact us with details about the issue
Feature Requests & Feedback
We're always looking to improve Nuggety! If you have suggestions for new features or improvements, please let us know via email. We value your feedback and consider all suggestions for future updates.
Last updated: May 14, 2025